Online Security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Payment Methods

We accept the following credit and debit cards:

Maestro accepted Mastercard accepted VISA Credit accepted VISA Debit accepted VISA Electron accepted Card (Stripe) logo

Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Secrets Beneath Productions Ltd and yourself.

No contract exists between you and Secrets Beneath Productions Ltd for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

Prices

The description and price of tickets you order will be shown on Secrets Beneath Productions Ltd website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes with there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

Online Security

To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the Internet. Limitation of Liability

Secrets Beneath Productions Ltd total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Secrets Beneath Productions Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Cancellations

Unfortunately we cannot issue any refunds for cancellations.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold. We reserve the right to refuse entry to late arrivals, or any persons under the influence of alcohol or drugs. Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. Please bring along your booking reference number and/or email print out. Prices are correct at time of going to press and are subject to change without notification.

Marketing

By clicking *I would like to receive occasional news and offers from Secrets Beneath* you agree to be  sent occational marketing emails from Secrets Beneath and its partner Wave 105 relating to similar events. 

Risk Acknowledgement & Disclaimer

Risk Acknowledgment 

This is an important document. You must read it before purchasing tickets and entering the Activity.

 

If you are 18 or over and are not supervising anyone under the age of 18 years old please read Part 1 of this acknowledgement. If you are 18 or over and are supervising someone under 18 please read both Part 1 and Part 2 of this acknowledgement. All participants must be at least 12 years old.

 

Part 1

1.      I wish to participate in Outbreak Second Mission (“the Activity”) at 10 Isambard Brunel Road, Portsmouth PO1 2DU, organised by Outbreak Escape Ltd (“the Company”) on the date of completion of this acknowledgement and disclaimer.

2.      I am 18 years or older:

3.      I agree that I will undertake the activity in accordance with any written safety rules and advice I have received with this document, together with the oral instructions and advice given to me by the Company’s employees both before and during the activity (“the Instructions”). If I do not follow Instructions and, as a result of disobeying or disregarding those instructions, I suffer loss, damage, or injury, I will not hold the Company or its employees and agents liable. For avoidance of doubt, neither the Company or its employees and agents will be liable for any direct or indirect loss, damage or injury arising in any form whatsoever except in relation to death or personal injury arising from any negligence of the Company.

4.      I understand that the activities consist of a series of rooms with cramped areas, dark spaces, loud noises and live actors, amongst other effects that may cause visual disturbances. I accept that there is a risk if injury when undertaking the Activiy and I accept this risk. I am physically fit and able to perform the Activity in terms of agility and strength.

5.      I acknowledge that I am responsible for my own safety (and safety of my possessions) while undertaking the Activity and have agreed to undertake the activity without a guide. Risks and injury may be caused or increased by my own acts, omissions, negligence or failure to follow the Instructions completely and the Company and its employees and agents shall not be liable in such circumstances.

6.      In the unlikely event of an accident, or loss or damage to my personal effects, I acknowledge that the Company and its employees and agents will not be liable for any direct or indirect loss, damage or injury arising from or in connection to the Activity (except for death or personal injury caused by the Company’s negligence) and I waive all and any claims against the Company and its employees and agents in this respect.

7.      I certify that to the best of my knowledge I am not pregnant and I have not suffered or currently suffer from any medical condition which might have the effect of increasing the likelihood of an incident arising which could result in injury to me or others. I understand that I will not be allowed to take part in the Activity if I have suffered from or currently suffer from any such medical condition unless I have a  valid doctor’s note confirming my fitness to take part in the Activity. The Company shall rely on the responses given in this acknowledgement as being true and accurate.

8.      I understand that I may be immediately removed from the Activity and/or be prohibited from taking part in the Activity if I do not comply with this acknowledgement or the Instructions or if there is any other good reason to remove me from the Activity in the Company’s reasonable opinion.

9.      I am not under the influence of any drugs or alcohol.

 

Part 2

To be aware if you are accompanying under 18s

1.      I am the parent or guardian of the child(ren) accompanying me to the Activity. I declare that f I am not the parent or guardian of the child(ren), I hae authority from the child(ren)’s parents or guardian to accept this disclaimer.

2.      I agree that I am responsible for the child(ren) in my care and undertake to ensure that he/she/they undertake the Activity in accordance with the Instructions. If I and/or the children in my care does/do not follow the Instructions and, as a result of disobeying or disregarding those Instructions, I and/or the child(ren) suffer loss, damage or injury, I and/or the child(ren) will not hold the Company or its employees and agents liable for any direct or indirect loss, damage or injury arising in any form whatsoever except in relation to death or personal injury arising from any negligence of the Company.

3.      I understand that the activities consist of a series of rooms with cramped areas, dark spaces, loud noises and live actors, amongst other effects that may cause visual disturbances. I accept that there is a risk if injury when undertaking the Activity and I and/or the child(ren) accept this risk.  I confirm that and/or the child(ren) am/are physically fit and able to perform the Activity in terms of agility and strength.

4.      I acknowledge that I am responsible for the safety and supervision of the chil(ren) (and safety of his/her/their possessions) while undertaking the Activity and have agreed to undertake the activity without a guide. Risks and injury may be caused or increased by my or the child(ren)’s acts, omissions, negligence or failure to follow the Instructions completely and the Company and its employees and agents shall not be liable in such circumstances.

5.      In the unlikely event of an accident involving the child(ren), or loss or damage to my or the child(ren)’s personal effects, I acknowledge that the Company and its employees and agents will not be liable for any direct or indirect loss, damage or injury arising from or in connection to the Activity (except for death or personal injury caused by the Company’s negligence) and I waive all and any claims against the Company and its employees and agents in this respect for both myself and the child(ren).

6.      I certify that to the child(ren) does/do not currently suffer from or has/have suffered from any medical condition (including pregnancy) which might have the effect of increasing the likelihood of an incident arising which could result in injury to him/her/them or others. I understand that I or the child(ren) will not be allowed to take part in the Activity if I and/or the child(ren) have suffered from or currently suffer from any such medical condition unless I have a valid doctor’s note confirming I and/or the child(ren) are fit to take part in the Activity. The Company shall rely on the responses given in this acknowledgement as being true and accurate.

7.      I understand that I and/or the children may be immediately removed from the Activity and/or be prohibited from taking part in the Activity if he/she/they do not comply with this acknowledgement or the Instructions or if there is any other good reason to remove him/her/them from the Activity in the Company’s reasonable opinion.